Software AG acquired Zementis, Inc.and its products in December 2016. We are in the final stages of integrating Zementis product support into Software AG’s Global Support environment and processes. Like all Software AG customers, your valid maintenance contract includes access to Empower (http://empower.softwareag.com), the focal point for your support needs.
Integration Date: The go-live date for your transition to Empower for product support is Friday, March 30, 2018.
Software AG provides a simple severity system for your Incidents:
- Crisis – severe production business impact. If you have a crisis-severity issue, please call your local Support Center to engage us
- Critical– significant production business impact
- Standard– some business impact, but operations can continue
- Take note of our global telephone support numbers. Details on our phone system and voice prompts are available on our Support Phone System area on Empower, which you can access using your Empower credentials
Another resource available is our Engage with Software AG Quick Start Guide.